Refund Policy
Refund Policy Agreement
No Refund Policy
Please be advised that upon agreeing to our services over the phone, you are accepting our No Refund Policy. This policy states that refunds are not available under any circumstances.
Cancellation/Rescheduling
Cancellation: You have a 24-hour window from the time of booking to cancel or reschedule your appointment. Cancellations made less than 24 hours before the scheduled service will incur a 50% cancellation fee of the total charge or a flat fee of $50, whichever is greater.
Rescheduling: Rescheduling requests made more than 12 hours before the scheduled service time will not incur any charges. Rescheduling within 12 hours of the service time will incur a 25% rescheduling fee.
Abuse of Policy
We have a strict stance against the abuse of our Refund Policy or services. Suspected fraudulent activities or abuse will lead to service refusal and potential legal action.
Service Inspection
Upon completion of our service, we strongly encourage immediate inspection. If you have concerns or are dissatisfied, please contact us immediately for evaluation and resolution.
Non-Returnable Services
All services, including subscriptions, are non-refundable. There are no refunds for services already rendered.
Subscription Cancellations
Our subscriptions adhere to the No Refund Policy. Canceling a subscription does not make you eligible for a refund.
Reclean Policy
We offer a complimentary reclean, but it must be requested before our cleaners leave your property. We enforce a mandatory walkthrough policy, requiring the person who ordered the service, or a designated individual, to inspect the premises before our staff departs. Once our team leaves, no recleans or refunds are possible.
Refunds
We will notify you once we’ve received and evaluated your refund request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Email: support@empirecleanse.com
Phone: (550) 500-0850